Terms of Service

Last updated: 14 July 2026

These Terms of Service ("Terms") govern your access to and use of the IVO creative platform, together with its websites, applications and related services (the "Service"), provided by IVO Media Ltd, a company registered in England and Wales under company number 11661370 ("IVO", "we", "us" or "our"). By accessing or using the Service you agree to be bound by these Terms. If you are entering into these Terms on behalf of an organisation, you represent that you have authority to bind that organisation, and "you" refers to that organisation.

1. The Service

IVO provides tools to design, build, preview, manage and publish digital advertising creatives and related assets. We may update, add to or discontinue features of the Service from time to time to improve it or to meet technical, legal or security requirements.

2. Accounts and access

Access to the Service is provided to invited users associated with a subscribing organisation. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us promptly at support@ivo.io if you become aware of any unauthorised use of your account. You must provide accurate account information and keep it up to date.

You may sign in using a third-party identity provider (such as Google or Microsoft). Your use of those providers is subject to their own terms, and you authorise us to access basic profile information from them to authenticate you.

3. Acceptable use

You agree not to, and not to permit others to:

• use the Service in breach of any applicable law, regulation or third-party rights, including advertising, intellectual property, data protection and consumer-protection rules;
• upload or create content that is unlawful, defamatory, infringing, deceptive or that contains malware;
• attempt to gain unauthorised access to, interfere with, or disrupt the Service or its underlying infrastructure;
• reverse engineer, decompile or attempt to derive the source code of the Service, except to the extent permitted by law;
• resell, sublicense or otherwise make the Service available to third parties except as expressly permitted; or
• use the Service to build a competing product or to benchmark it without our prior written consent.

4. Your content

You retain all ownership rights in the assets, designs, text, images and other materials you upload to or create with the Service ("Your Content"). You grant IVO a non-exclusive, worldwide licence to host, store, reproduce, process, adapt and display Your Content solely to the extent necessary to operate, maintain and provide the Service to you. You are responsible for ensuring you hold all rights and permissions needed for Your Content and its intended use in advertising.

5. Our intellectual property

The Service, including its software, design, templates, trademarks and documentation, is and remains the property of IVO Media Ltd and its licensors. IVO is a registered trade mark of IVO Media Ltd. Except for the rights expressly granted to you in these Terms, no rights are granted to you in the Service.

6. Third-party services

The Service may integrate with or link to third-party services, including advertising networks, identity providers and cloud infrastructure. We are not responsible for third-party services, and your use of them may be subject to separate terms and privacy policies.

7. Fees

Where the Service is provided under a paid subscription or order, the applicable fees, billing terms and subscription period are set out in the relevant order form or agreement between you (or your organisation) and IVO. Unless otherwise stated, fees are non-refundable.

8. Warranties and disclaimers

We provide the Service with reasonable skill and care. Except as expressly stated in these Terms, and to the fullest extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted, error-free or free of harmful components.

9. Limitation of liability

Nothing in these Terms excludes or limits either party's liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law. Subject to the foregoing, to the fullest extent permitted by law IVO shall not be liable for any indirect, special, incidental or consequential loss, or for loss of profits, revenue, goodwill or data; and our total aggregate liability arising out of or in connection with the Service shall not exceed the total fees paid or payable by you (or your organisation) for the Service in the twelve (12) months preceding the event giving rise to the claim.

10. Indemnity

You agree to indemnify and hold IVO harmless from any claims, losses, liabilities and expenses (including reasonable legal fees) arising out of Your Content or your breach of these Terms or of applicable law.

11. Term and termination

These Terms apply while you use the Service. We may suspend or terminate your access if you materially breach these Terms, if required by law, or to protect the Service or other users. You may stop using the Service at any time. On termination, the licences granted to each party will end, except for rights that by their nature should survive.

12. Changes to these Terms

We may update these Terms from time to time. Where changes are material we will take reasonable steps to notify you, for example by posting a notice within the Service or updating the "Last updated" date above. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

13. Governing law

These Terms and any dispute arising out of them or the Service are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, save that we may seek injunctive relief in any jurisdiction.

14. Contact us

If you have any questions about these Terms, please contact us: